Canada Review Confirms: Merkur Gambling Halls & Casinos are the most popular

Merkur casinos and gaming arcades are the most popular in Canada. This was the result of a survey conducted by Canada Test together with the Cologne-based analysis and consulting firm Service-Value and the business magazine Focus-Money. 1,354 players were interviewed about 14 venues. The consumers surveyed were from all federal states and different age and occupational groups as well as income classes. Thus, the Canada Test survey shows a cross-section of the population. Each respondent was able to rate up to three providers with whom he had played in the past 12 months.

Within an online panel, 26 factors were evaluated, which were then transferred into five thematic areas. Merkur Spielotheken received the grade "very good" in the five individual categories of seriousness, range of games, service, staff and ambience, as well as in the overall rating. Thus, the Merkur casinos have emerged as test winners for the seventh time in a row.

The Gauselmann Group, which operates the Merkur gaming halls and casinos and is responsible for the development, production and distribution of Merkur slot machines, was pleased with the positive test result. According to Dieter Kuhlmann, the Board Member of the Gauselmann Group, Merkur Spielstätten have the claim to offer a first-class ambience, the latest games, top service and well-trained staff. Therefore, it is nice to see that customers appreciate the quality of the venues and reward them with a very good rating.

The fact that Merkur casinos have already been able to prevail over competitors in the survey for seven years encourages the company in its work, according to Benjamin Bredenkamp, the Managing Director of Sales at National Merkur Casino. This is made possible above all by the employees, who take care of the game guests day after day and offer them entertainment at the highest level.

For this reason, personnel development is also of great importance to the Gauselmann Group. In addition to regular product training, the company also offers numerous training and further education opportunities in the commercial and technical field. Furthermore, industry-specific professions such as slot machine specialist or slot machine specialist can be learned in the Merkur casinos, as well as further training as a specialist or specialist for casino service is offered. The focus on personnel development ensures satisfied employees and top marks in the areas of personnel, service and seriousness.

In the area of seriousness, the seriousness of the venue was examined under the microscope. Attention was paid to whether information on player protection is provided, the protection of minors is complied with and how the topic of responsible gaming is dealt with. In addition, the respondents should assess whether the provider gives them a sense of security. The Merkur gambling halls scored 73.2 points and a grade of "very good".

Next, the range of games was examined in more detail. The selection and attractiveness of the slot machines were evaluated, as well as the innovation and variety of the game offer. The functionality of the gaming devices was also assessed by the respondents, as well as the amount of winnings and the possibilities of winning. The Merkur casinos achieved a score of 72.1.

Merkur casinos also impressed with very good performance in the service area, receiving 73.8 points from the players surveyed. The following factors were taken into account in the Service category: opening hours, food and beverage service, orientation aids in the venue and the procedure in the ticket office and supervisory area.

In category number four, a look at the staff is taken, assessing the competence, friendliness, helpfulness and attentiveness of the employees, as well as their appearance. Merkur Spielotheken achieved a very good result in this area with 71.7 points.

The fifth and final topic was the ambience of the venues. The exterior and entrance area were evaluated, as well as the atmosphere of the arcade. In the interior, the quality of the furnishings, the placement of the slot machines as well as the lighting and air conditioning were also examined more closely. In addition, there is the cleanliness in the premises and in the sanitary area. All in all, the Merkur casinos were able to convince in this category with 72.2 points.

In the overall rating, the Merkur casinos and arcades thus achieved a score of 72.6 and the grade of "very good". After which they were named the test winner for the seventh time in a row.

The Gauselmann Group is not only at the forefront of stationary casinos. Merkur slots have also found their place in the field of online gambling and are very popular. In cooperation with the gambling company Novomatic, the subsidiary "Canadian Gesellschaft für Glücksspiel" received the first Canadian approval for the operation of virtual slot games. So you can now also legally Merkur games online discover it in two new online casinos – on Jackpot Pirates and BingBong.

The Gauselmann Group has around 200 gaming arcades throughout Canada, while there are 150 more abroad.

Yes, the Merkur slot games are available to you both in arcades and casinos, as well as in online casinos. You can play online anywhere and anytime and you are not dependent on opening hours.

Merkur Slots can be found in the virtual casinos JackpotPiraten and BingBong, among others. Both platforms belong to the Canadian Society for Gambling, a subsidiary of the Gauselmann Group.